How much of your candle is soy and how much is coconut?
Our candles are produced with a combination of soy and coconut waxes with a very small percentage of vegetable monoglyceride to help the stability of the candle wax.
Should I trim the wick every time I burn my candle?<
Yes! Your wick should always start at 1/4 – 1/8 of an inch before every burn. This will avoid carbon deposits and build-up on your wick.
How long should I burn my candle?
The first time you burn the candle is the most important for your candle’s life. You should burn this candle for no more than 4 hours, but 3-4 hours is recommended in order to get a full melt pool in your candle. Allow the entire top layer to liquify. If you do not obtain a full melt pool in your candle during the first burn, it will be very difficult to get a full melt pool in the future, which could lead to your candle tunneling (burning straight down the middle of the candle).
How do I responsibly burn a candle in a way that is safe?
- Remove all packaging before lighting.
- Use holders designed for the particular candle style.
- Never leave a burning candle unattended. Keep the candle within sight at all times.
- Always keep the wick(s) trimmed to 1/8 of an inch.
- Place on a protected, heat-resistant, dry surface, away from anything that could catch on fire.
- Keep the candle out of reach of all children and pets.
- Blow candle out if any smoking occurs. Trim wick(s) and remove trimmings before relighting.
- Keep the wax pool free of wick trimmings, matches, or any combustible material.
- Avoid burning candles in drafts or windy areas, ceiling fans, air conditioners or near an open window.
- Keep all matches and lighters out of the reach of children.
- Teach everyone in your family the rules of safe candle use before lighting a candle.
- Glass containers are fragile, so handle them with care.
- Do not use the candle if the jar is cracked, chipped or scratched.
- Do not refill a candle container with wax.
- The jar may become hot. Handle carefully.
- Avoid moving a candle while burning, as the wick could become dislodged or uncentered. Always keep the wick centered.
- Do not allow the flame to touch the side of the jar.
- To minimize wax left on the sides of the jar, burn 4 hours at a time (it is normal for some wax to be left). The amount of wax leftover will vary with color, fragrance and burning conditions.
- Prevent possible heat damage to the counter/surface by discontinuing use when 1/2″ of wax remains.
- Extinguish carefully before replacing the lid.
Why does my candle look crystalized or have rough tops after burning?
Crystallization and rough tops after burning are a beautiful, unique reminder of the fact that you are burning a soy and coconut wax candle. Soy and coconut burn differently than paraffin and due to its natural properties, your candle may crystallize or have a rough top after burning. This is perfectly normal and does not, in any way, affect the burn or fragrance of your candle. Once lit again, a smooth melt pool will form.
Can I return my order?
If your candle is damaged during transit you may return the item to us. In order to return the product, you must contact us at info(at)luxe1978.com within 72 hours of receiving your order (determined by carrier tracking information). Customers are required to cover the shipping cost to return the order to us. Once we receive your return we will inspect the product, and, upon our approval, we will issue your refund less any shipping costs. We do not take any returns for used products or undamaged products.